Report:
- A person: their profile → ⋯ → Report.
- A message: long-press it → Report.
- A group: Group info → Report group.
Choose the reason: spam or ads, scam or fraud, harassment or offensive content, pretending to be someone else, or another violation. Add details if you like, and Also block them (on by default).
What happens after a report?
- The person you reported won't know it was you.
- The report reaches the Tellu team with the reported person's latest messages in that chat (for encrypted chats: only the message you reported).
- There is no automatic suspension — every report is reviewed by a person.
- The decision: dismiss the report, an official warning delivered to the account in the app, or account suspension.
When is an account suspended?
- Breaking the terms of use: spam, mass or automated messages or calls, harassment, threats or fraud, illegal content, impersonation, reselling calls.
- Repeating a violation after a warning.
- A bank chargeback of a payment after its balance was spent.
- We may suspend an account without a report to protect users and prevent fraud.
A suspended account can't sign in, make calls or use its balance, and sees "This account is suspended for violating the terms of use" when signing in.
Think a decision is wrong? Email us at support@mytellu.app.