Account, privacy and safety

Blocking

What happens when you block someone, and how to unblock.

Block someone: their profile → ⋯ → Block, or in the chat → More → Block.

After blocking:

They can't message you, call you (not even your regular line through Tellu) or send you a friend request.
The friendship between you is removed.
They don't see your status, last seen or moments, and can't find you in search.
They can't send credit to you, and you can't send it to them.
In shared groups: their messages don't reach you.
They are not told that you blocked them.

Unblock: People → Add & manage → Blocked users → Unblock. (The friendship doesn't come back automatically — send a new request.)

Still need help?

Write to us in the app (More → Support) or by email. We answer in your language.

support@mytellu.app

Account and verification
Display name, username, phone number and email: the rules and how to change them.One phone, and moving Tellu to a new phone
Tellu works on one phone: move it to a new phone with your chats and balance, and watch your sign-ins.Privacy settings
Lock Tellu, online status, country on the map, groups and timer — and what we know about you.Reporting, and when an account is suspended
Report a person, a message or a group, what happens after a report, and when an account is suspended.Signing out
What is wiped when you sign out and what comes back, and the better alternative: Lock Tellu.Deleting your account
Delete your account in the app or by email: what is deleted and what happens to your balance.