In the app
- Open the Tellu app and go to More.
- Scroll to the bottom and tap "Delete account".
- Check the summary of what will be deleted and confirm.
Without the app
If you no longer have the app, send an email from the email address or with the phone number linked to your account to support@mytellu.app with the subject "Delete my account". We may ask you to confirm that the account is yours, and we delete it within 30 days.
What is deleted
Your profile, username, phone number or email, profile photo, messages, photos and voice messages, friends and contacts, Bridge links, eSIM orders, support requests and usage statistics.
What is kept
Payment records that we are legally required to keep for accounting and tax purposes, for the statutory period only and without your name (replaced by a random code). Call records without who called whom (date, duration, country and cost only). Backups are overwritten after 14 days at the latest. Any remaining balance is lost and cannot be refunded.