Your balance is lost and can't be refunded

use it or send it to one of your people before deleting.

Deletion is immediate and permanent.

Without the app: email support@mytellu.app from your registered address with the subject "Delete my account" — we do it within 30 days. Only what the law requires us to keep remains, without your name: payment records (up to 10 years) and call records for billing.

Account, privacy and safety

Deleting your account

Delete your account in the app or by email: what is deleted and what happens to your balance.

More → bottom of the page → Delete account:

A summary shows what will be deleted: your profile, photo and number, your chats, photos and voice messages, your open Bridges, your history and bundles.
Your balance is lost and can't be refunded — use it or send it to one of your people before deleting.
Deletion is immediate and permanent.
Without the app: email support@mytellu.app from your registered address with the subject "Delete my account" — we do it within 30 days.
Only what the law requires us to keep remains, without your name: payment records (up to 10 years) and call records for billing.

Still need help?

Write to us in the app (More → Support) or by email. We answer in your language.

support@mytellu.app

Account and verification
Display name, username, phone number and email: the rules and how to change them.One phone, and moving Tellu to a new phone
Tellu works on one phone: move it to a new phone with your chats and balance, and watch your sign-ins.Privacy settings
Lock Tellu, online status, country on the map, groups and timer — and what we know about you.Blocking
What happens when you block someone, and how to unblock.Reporting, and when an account is suspended
Report a person, a message or a group, what happens after a report, and when an account is suspended.Signing out
What is wiped when you sign out and what comes back, and the better alternative: Lock Tellu.

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