Fix account and phone problems

My phone was lost or stolen

1. Install Tellu on another phone and sign in with your number, email or Google → Move Tellu to this phone.
2. The lost phone is signed out and Tellu is wiped from it.
3. If you can't sign in, email us at support@mytellu.app.

I got an email about a sign-in on a new phone and it wasn't me

1. Sign in on your phone immediately — this signs out the other phone.
2. If they got in through your email, change your email password.
3. Email us at support@mytellu.app.

I see "Tellu moved to another phone" — your account was opened on another phone. If that was you, nothing to do. If not, follow the steps above.

I changed my phone number — More → Account & verification → Phone number → Change → SMS code to the new number. Add an email too, so you can sign in with it if you lose your number.

"This email is already linked to another account" or "This number is already linked to another account" — you have another account with this email or number. Sign in with it, or contact support.

I can't change my username — it can be changed once a year. Send a change request with a reason.

I can't change my display name — up to twice a day and 4 times a week. Wait a little.

"This account is suspended" — the account was suspended for violating the terms of use or because of a bank chargeback. Email us at support@mytellu.app.

I forgot my Tellu lock — the Tellu lock is your phone's own lock (fingerprint or PIN). Turn it off in More → Privacy.

I reinstalled the app and my encrypted chats and call history are gone — these are stored on the phone only and don't come back. Your other chats and settings return when you sign in.

The app takes a lot of space — More → Storage → Clear cache (photos download again when opened).