Common problems and solutions

Fix friends and contacts problems

Q: I can't see my friends who use Tellu

Allow Tellu to access your contacts. Save their number in international format (e.g. ‎+49…‎). Their number must be verified in Tellu. If they signed up with email only, add them by username.

Can’t see friends, username not found, request not accepted, invitation instead of adding — and fixes.

I can't see my friends who use Tellu

Allow Tellu to access your contacts.
Save their number in international format (e.g. ‎+49…‎).
Their number must be verified in Tellu. If they signed up with email only, add them by username.

"There is no user with this name" — type the username exactly, or scan their QR code.

I sent a request and it wasn't accepted — it stays under "Sent requests" until they accept it. You can cancel it and send it again.

I blocked someone by mistake — People → Add & manage → Blocked users → Unblock, then send a new friend request.

I added someone to a group and they got an invitation instead — their "Who can add me to groups" setting doesn't let you add them directly. They join when they accept the invitation.

The group link doesn't work — the admin created a new link, or the group is full (100 members).

Still need help?

Write to us in the app (More → Support) or by email. We answer in your language.

support@mytellu.app

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