Common problems and solutions

Fix Tellu Bridge problems

Q: The guest sees "This link has expired"

its time is up. Open the Bridge from "My Bridges" → Open again.

Expired or used links, the Bridge limit, being blocked from creating Bridges — and fixes.

The guest sees "This link has expired" — its time is up. Open the Bridge from "My Bridges" → Open again.

"This link was for one person and is already in use" — the Bridge is for one person and someone joined first. Create a Bridge for several people.

"You have 20 open Bridges" — close an old Bridge to create a new one.

"You can't create Bridges until…" — 3 of your Bridges were closed for violations. Check Tellu's official messages, and contact support if you think it's a mistake.

The guest doesn't see my replies — make sure the Bridge is still open and you haven't blocked the guest. Browser notifications only work if the guest allowed them.

Still need help?

Write to us in the app (More → Support) or by email. We answer in your language.

support@mytellu.app

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