The eSIM has been "Preparing" for a long time — usually under a minute. Pull down to refresh. If it takes more than an hour, contact support.
The app says my phone doesn't support eSIM — check yourself: dial *#06# and look for EID. If you're buying it for another phone, choose "Buy anyway" and scan the QR code with that phone.
I can't install it
- You need internet (Wi-Fi) during installation.
- The phone must not be locked to a carrier.
- An eSIM can usually be installed only once. If another phone installed it or it was deleted, contact support.
I arrived and there's no internet
- Phone settings → SIM cards → turn on the Tellu eSIM.
- Turn on data roaming for this eSIM.
- Select the Tellu eSIM for mobile data.
- Restart the phone if needed.
- If it still doesn't work, select the network manually from the networks listed in the plan details.
Usage doesn't update — it updates roughly every 2 minutes. Tap the refresh button on the eSIM page.
Can I receive calls on the eSIM? No, it's data only. Call and message through Tellu.
Do WhatsApp and other apps work on it? Yes, all apps work over the internet. Sharing the connection (hotspot) is allowed for a reasonable number of devices.
I deleted the eSIM from my phone — it usually can't be installed again. Contact support with the ICCID (on the eSIM page).