Wallet → Add balance:
Instant payment (most common):
- Choose the amount (5, 10, 20, 50) or Other amount — 5 to 200 per payment.
- Continue → the Secure checkout screen:
- Google Pay (fastest)
- Local banks for euro wallets: iDEAL (Netherlands), Bancontact (Belgium), EPS (Austria)
- Card Visa and Mastercard
- Revolut Pay
- PayPal
- Other methods (Amazon Pay, MB WAY…)
- Tick the consent box → Pay.
- Your balance is usually added instantly.
Security: payments go through Stripe. Tellu never sees your card details. No extra fees.
Top up with a code: Wallet → Top up with a code → enter the code (TLU-XXXX-XXXX) → Top up. Codes come from authorised Tellu sellers, and each code can be used once.
During a call: if your balance isn't enough, "Add and call" tops up in seconds and you continue.
Common problems:
- I paid and the balance didn't arrive: wait a moment and reopen the wallet. If it hasn't arrived within 10 minutes: Support → I paid but my balance did not arrive, with the time and amount.
- "Payment cancelled": nothing was charged.
- "Too many payment attempts": try again in an hour.
- The code doesn't work: check the format. After 5 wrong attempts wait 10 minutes. "Already used" means the code was redeemed.