Tellu Top-Up sends credit to a real phone number with its own carrier — to your family back home, for example. It's different from your Tellu balance: Tellu balance is for calls and offers inside the app, while mobile top-up goes to the person's phone.
Where to find it: Home → Services → Mobile top-up, or the Store tab → Mobile top-up.
Steps:
- Enter the number with its country code, or tap the contacts icon and pick the person from the list (you can search by name or number). Tellu detects the country right away.
- Network: Tellu detects it automatically in most countries. Where numbers can move between networks (like Germany and Austria), you pick the number's network — the most likely ones are on top, marked "Likely". If you're not sure, ask the owner of the number.
- Pick an amount: amounts are in the local currency (for example 1,000 SYP or 15 EUR), with the price in your wallet currency next to them. You may see tabs: Credit, Internet and Bundles.
- Check the price: under each amount you see "Includes … service fee", and before you pay you see the breakdown: top-up value + service fee = what you pay.
- Tap "Top up": the amount is paid from your Tellu balance and the top-up usually arrives within seconds.
Fees: you pay the top-up value plus a small service fee, both shown before you pay. No subscription. Offers with unusually high fees are not shown.
Top-up codes (vouchers): some networks are topped up with a code instead of directly — you'll see "Code" next to the amount. After buying, a top-up card appears: a card with the sky of the recipient's country at the moment of the top-up (day or night), with the code, the serial number and the redeem instructions from their network. You can:
- copy the code,
- send it to them in a message,
- save the card as an image and share it.
How to enter the code differs between networks, so we always show the network's own instructions. The code stays saved in your history, and only you can see it.
Your top-ups: the Mobile top-up screen has a "Recent top-ups" section with your last 3 top-ups and "See all". Tap any top-up to see its details, the price breakdown, and the code if it was a voucher. Statuses:
| Status | Meaning |
|---|---|
| Delivered | The top-up went through |
| In progress | The network is processing it — this can take a few minutes |
| Failed — refunded | The top-up didn't arrive and the full amount went back to your balance |
If a top-up fails: the full amount goes back to your Tellu balance automatically — you don't need to ask.
Messages you may see:
- "This number's network isn't supported yet": we know the network, but it can't be topped up right now. You can tap "Notify me when it's available".
- "Country not available": we don't top up to this country yet.
- "Not enough balance": top up your Tellu balance first, then continue.
Tips:
- Double-check the number before paying — a top-up can't be cancelled once it's sent.
- If the right network isn't in the list, it may not be available for top-up yet.
- Prices sometimes change with the networks' prices. The price you see before paying is exactly what you pay.