- If an eSIM or bundle can't be delivered: the full amount is returned to your balance immediately and automatically.
- After an eSIM has been delivered unused data and expired plans are not refunded.
- An eSIM that isn't installed yet: contact support — we may be able to cancel it and refund your balance.
- The 14-day right of withdrawal (for consumers in Europe): you waive it by agreeing at purchase, because the service starts immediately.
- All refunds go to your Tellu balance.
- Chargeback: if you reverse a payment through your bank, the amount is deducted from your balance. If the balance becomes negative because it was spent, the account is suspended until it's settled with support. Contact us first — we solve it faster.
Wallet, payments and eSIM
Refunds and cancellations
When you are refunded automatically, cancelling an uninstalled eSIM, the right of withdrawal, and chargebacks.
Still need help?
Write to us in the app (More → Support) or by email. We answer in your language.
support@mytellu.appYour Tellu wallet: dollars or euros
One balance for calls, bundles and eSIMs, in US dollars or euros, and how to change the currency.Top-up and payment methods
Top up with Google Pay, card, PayPal, your bank or a code — instantly and with no fees.Sending credit to a friend
Send credit to your family and friends on Tellu instantly, with all conditions and limits.Travel eSIM
Internet on arrival in more than 200 countries: choosing, buying, installing and turning it on.Topping up the same eSIM
Add data and days to the same eSIM, with no new eSIM and no new installation.Tellu Top-Up: mobile top-up for any number
Send credit, an internet bundle or a top-up code to any mobile number in 160+ countries — and get your money back if it fails.
One balance for calls, bundles and eSIMs, in US dollars or euros, and how to change the currency.Top-up and payment methods
Top up with Google Pay, card, PayPal, your bank or a code — instantly and with no fees.Sending credit to a friend
Send credit to your family and friends on Tellu instantly, with all conditions and limits.Travel eSIM
Internet on arrival in more than 200 countries: choosing, buying, installing and turning it on.Topping up the same eSIM
Add data and days to the same eSIM, with no new eSIM and no new installation.Tellu Top-Up: mobile top-up for any number
Send credit, an internet bundle or a top-up code to any mobile number in 160+ countries — and get your money back if it fails.